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Contact Us

Please contact our Customer Service Team by using the Help Widget at the bottom left of the screen. We will answer your query as quickly as possible.

Please note, we are an online seller and distributor and cannot take orders directly at our premises.
We do not take telephone orders unless you are not able to place online orders. If you do have a problem ordering, please raise a ticket, as we may be able to solve the issue.

Send a Ticket

Please send all enquiries to us via our help widget which can be found at the bottom left of your screen. Our support staff aim to answer most tickets within 2 hours during business hours, but this can take longer during peak times.

01273 921144
(Please note this number is for placing orders only if you are unable to do so online. If you have any technical or product queries, please submit an online ticket so they can be directed to the right person, these cannot be answered over the phone).

Opening Hours

Monday: 9am-3.45pm
Tuesday: 9am-3.45pm
Wednesday: 9am-3.45pm
Thursday: 9am-3.45pm
Friday: 9am-3.45pm
Saturday: Closed
Sunday: Closed

Our Address

Time Health Ltd,
Unit 10A Ashdown Business Park,
Michael Way,
Maresfield,
Uckfield,
TN22 2DU,
United Kingdom.

These terms and conditions govern the sale of goods, by us, Time Health Ltd, to you the buyer on our website www.timehealth.co.uk. These terms and conditions constitute the entire agreement between Time Health Ltd, and you the customer. Please read these conditions carefully before making purchases from Time Health Ltd products. By ordering our products, you represent your agreement to be bound by these terms and conditions.

General

Items sold by Time Health Ltd are dispatched and completed in the UK, the UK law shall govern every aspect of contractual agreement concerning purchases made through us.

Our Contract

When you place an order on our website www.timehealth.co.uk to purchase products from us that constitutes as an "Offer to Buy" from you. We accept this order when we send you an "Order Confirmation" email confirming that we have dispatched the products you have ordered from us. That acceptance will be deemed to be complete and communicated to you at the time we send the Confirmation or shipment email, whether you have receive that email or not.

Delivery Information

please see https://www.timehealth.co.uk/delivery-information/

Returns Information

please see https://www.timehealth.co.uk/returns-policy/

Payment

We will send you an invoice/delivery note setting out the cost of your purchase, together with the total cost of postage and packaging if applicable. We reserve the right to request that we receive payment from you before we supply any products to you.

Payment Security

Once you have confirmed your order and delivery details you are taken to a payment page that is securely hosted by either Sagepay or Paypal. We use Sage Pay or Paypal to collect/process transaction information.

If you would like further information about the way that Sage Pay ensure your security, please see their Security Policy http://www.sagepay.co.uk/policies/security-policy.

The SagePay payment system will require CVV2/CVC2 verification during the payment process.

If you would like further information about the way that Paypal ensure your security, please see their Security Policy https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security.

Ownership and Title

All ownership, title and risk of loss and/or damage in the product you have purchased shall pass to you at the point and time at which such product leaves us. All sales are ex works. This means that the sale is completed in the UK and all goods remain in the UK before any sales transactions are conducted.

Electronic Communications

When you communicate with Time Health Ltd or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting information on our website www.timehealth.co.uk. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your legal rights.

Alteration of Service or Amendments to the Conditions

We, Time Health Ltd, reserve the right to make changes to our policies, and these terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing Law and Jurisdiction

Your relationship with Time Health Ltd is governed by and construed in accordance with the laws of the United Kingdom. You agree, as we do, to submit to the non-exclusive jurisdiction of the Courts of the United Kingdom.

Refer-A-Friend Rewards Scheme

Our refer-a-friend scheme allows existing customers to recommend our products to friend's and family members using a unique link available to all customers within their loyalty dashboard found either in account settings or via the "My Rewards" widget at the bottom left-hand side of the website. In order for both the existing customer and new customer to receive the reward, the new customer must complete an order of £25 or more after discounts have been applied. After the order has been completed, the existing customer and new customer will have 250 points credited to each of their accounts which can be converted to a £5 rewards coupon and used on subsequent orders.