EU orders are now handled by our France-based distributor Vita Nuova.

Customers from the following destinations can place orders through our distributor:

- Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

If you are based in the following locations, please continue to use timehealth.co.uk to place your orders (maximum order values apply):

- Switzerland and Iceland

For orders to Switzerland and Iceland, orders will be shipped to you via National Post and you will have to pay import tax in your home country and a small admin fee before your shipment will be delivered.

Your national post tracking number will be sent via email when we ship your item and can be tracked on the Royal Mail website:https://www.royalmail.com/track-your-item#/ 

Fees for National Post Customers:
1. National Post Customers orders are VAT FREE at point of order.
2. You will, however, be charged VAT on entry to your country. VAT will vary between country.
3. The shipping service will charge a fee for collecting the VAT from you.
National Post fees vary between countries.

For destinations not mentioned above, we recommend you visit amazon.de to see if Amazon can deliver to your address. We are gradually replenishing stock on the platform and hope to eventually have all of our products available.

We really value our EU customers and are making every effort to continue supporting you as you have supported us.

UK ORDERS:

UK Orders Under £25: Free Royal Mail Tracked 48.
UK Orders Over £25: Free Royal Mail Tracked 24.
UK Orders Over £100: Free Royal Mail Tracked 24 OR Free DHL Express Next Day Delivery.
UK Orders Over £150: Free Royal Mail Special Delivery Mon-Fri OR Free DHL Express Next Day Delivery.
UK Orders Over 2KG: Free Next Day Delivery via DPD.

Paid Shipping Upgrades:
UK Orders £7.99 Royal Mail Special Delivery Mon-Fri.

Please Note: Royal Mail Special Delivery only runs on working days, Mon-Fri and valid for UK Mainland.

All Royal Mail tracked items can be tracked on the Royal Mail website: https://www.royalmail.com/track-your-item#/

DPD shipments can be tracked at: https://www.dpd.co.uk/service/

Orders placed Monday to Friday before 1.30pm are shipped the same day.
Orders placed Saturday, Sunday or bank holidays will be shipped on the next working day.

United Kingdom bulk orders are shipped tracked and signed next day via UPS or DPD.

Channel Island orders are VAT FREE.

OTHER TERRITORIES:

All international orders are VAT FREE.

We ship to most countries outside of the EU that have a national post tracked service. If your country does not offer a national post tracked service we will not ship there due to such a high percentage of post going missing without a tracked service.

Please note: We are currently unable to ship to India due to the tracked service being suspended. We hope this is only a temporary issue, and will provide an update once the service has been resumed.

Shipping times vary between countries and can be inconsistent. Your tracking number will be sent via email when we ship your item and can be tracked on the Royal Mail website: https://www.royalmail.com/track-your-item#/ 

Please bear in mind that these delivery times are approximations and don’t include weekends. During busy periods delivery may be slightly longer. eg: Easter/ Christmas/Postal strikes etc.

Where an International order is returned due to an incorrect address, customers will be responsible for the shipping cost and orders will be refunded minus the shipping cost.